Our work is focused on delivering measurable financial outcomes. These case studies highlight how we have helped organizations strengthen cash flow, reduce risk, and improve operational performance.
We work closely with our clients to understand their business challenges and apply structured, data-driven solutions that deliver tangible results.
From improving credit strategy to reducing cost-to-serve and transforming debt management, our engagements are designed to create lasting financial impact.
Explore how organizations across utilities, energy, retail, and consumer services have improved performance through targeted, measurable action.
Managing credit risk is always a complex challenge — one that becomes even more complex against a backdrop of market volatility, strong competition and evolving regulatory guidelines. Our fact-based diagnostic approach helps clients increase revenue and minimize costs by supporting the development of sound credit-risk strategies, organizational structures, customer segmentation strategies, vendor management and portfolio-
management processes.
A regional retail gas and electricity operator in Canada, operating in a set of small communities, was faced with a growing problem of poor credit and collection results, increased bad debt expense and inconsistent application of policies and procedures. They engaged Mazume Solutions to study their customer base, processes and make recommendations to turn results around.
Cost-to-serve is a well-established approach for learning which customers matter most and how to manage them with the proper cost/service balance. Cost-to-serve analysis provides an activity-driven view of how specific dimensions, such as products, customers, process and channels, consume resources and incur costs and compare to industry and competitor benchmarks.
Our fact-based diagnostic approach allows for a segmented study of all costs and balances them with organizational objectives, corporate culture and other factors to ensure the study is one that can be implemented, not just an academic study.
In this study, Mazume worked with a leading consumer services retailer in the US, who faced significant challenges regarding how they managed bad debt. As in many cases, they used a “dialing for dollars” brute force strategy that returned some results but failed to address the systemic process problems that allowed bad debt to grow and was not managed in an organized way. Mazume approached each area of the business with a clear strategic process on how companies need to effectively manage bad debt. The diagram below illustrates this holistic approach across the customer lifecycle.
Mazume approached each account with a clear strategic process on how companies need to effectively manage bad debt. Our client executed a holistic approach across the customer life-cycle to achieve a bad debt reduction of 2.8% achieving an annual saving of $14 million (USD).
If you are looking to strengthen cash flow, reduce risk, and optimize financial processes, we are ready to work with you.
